Privacy policy

 Last updated: August 2023


At Pocket Prints, we are committed to protecting your privacy as a user of our App and service. We use the information we collect about you to maximize the services that we provide to you. Pocket Prints respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy below carefully.

You may change your details at any time by advising us in writing via email. All information Pocket Prints receives or may obtain from its customers is protected by our secure server or by a third party on our behalf using an approved secure server Pocket Prints’ secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.


We receive and store information you enter on our website, through our App or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with Pocket Prints’ customer support or queries.

We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our App and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned as soon as possible.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect Pocket Prints’ copyright, trademarks and other legal rights.

We respect the privacy of our App users and website visitors. We may collect information on or through the App and/or website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).

We will use reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy.

Any non-personal information, communications and material you send or provide to us or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

We may use Google and/or other third-party ad networks to serve ads on our App, website and on our behalf across the Internet. They may collect anonymous information about your use of our App, your location, visits to our website and your interaction with our products and services. They may also use this information to provide more relevant advertisements about goods and services of interest to you.


We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, Pocket Prints may use your Personal Data to protect the rights, property or safety of Pocket Prints, its customers or third parties.

Finally, if there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. We would only disclose your information in good faith and where required by any of the above circumstances.


Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:



If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

You have the control of your own data and you can ask for data deletion by emailing us at, we will delete the data in 7 days of acknowledging your email.

Pocket Prints does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Pocket Prints, its customers or third parties or if required by law.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our App, website and services but not for any other use.


Pocket Prints strives to ensure the security, integrity and privacy of personal information submitted to our App and website, and periodically updates its security measures in light of current technologies.


Our App and website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Pocket Prints is not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this App and website.


As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at and we will respond within 48 hours.

1. Data Deletion Request Submission: Customers who wish to have their personal data deleted from our systems can submit a request by contacting customer support via email, or through an online form available on our website. The request should clearly state the intention to delete personal data and include relevant information such as the customer's name, email address, and any other details that may assist in locating their data.

2. Verification Process: To ensure the security of our customers' data, we will initiate a verification process to confirm the identity of the requester. This step is crucial to prevent unauthorized deletion of data. The verification process may involve requesting additional information or documents to validate the identity of the requester.

3. Once the requester's identity is verified, the data deletion request will be reviewed by our designated privacy or data protection officer. They will assess the request to determine the scope and extent of the data that needs to be deleted. This assessment will include identifying the relevant databases, systems, and backups where the data is stored.

4. Data Deletion Execution: Upon completion of the review and assessment, the data deletion process will be initiated. Our technical team will securely delete the identified personal data from our systems and associated backups. It's important to note that certain data may be retained for legal or legitimate business purposes, as outlined in our privacy policy.

5. Confirmation of Data Deletion: Once the data deletion process is completed, we will send a confirmation to the requester via their preferred contact method. The confirmation will indicate that their personal data has been successfully deleted from our systems, unless any legal or business retention requirements apply.

At Pocket Prints, we take privacy and the protection of user data seriously. As part of our commitment to transparency, we adhere to the policies set forth by the FB Developers Platform in relation to user_photos permission and data handling. The following clause outlines our practices regarding the collection, usage, and deletion of user data:

5.1- Collection and Usage of User Photos:

When you grant us user_photos permission on your Facebook account, we use this access to retrieve and print images from your Facebook handle as per your requirements. This permission allows us to access and utilize the photos you have uploaded to your Facebook account for the purpose of printing. We assure you that we only access and use the photos required to fulfill your order.

5.2- Data Storage and Retention:

Once your order is completed and shipped, we promptly delete all copies of the photos used in the printing process, except for the printed output that is delivered to you. We do not store any user photos or personal information beyond what is necessary for order fulfillment.

5.3- Protection of User Data:

We implement appropriate technical and organizational measures to safeguard the privacy and security of user data. Our systems and processes are designed to prevent unauthorized access, disclosure, alteration, or destruction of the information we collect.

5.4- User Data Deletion:

We understand that you may wish to have your data deleted from our systems. If you would like us to remove your data, please send an email to, requesting data deletion. Upon receiving your email, we will verify your identity and promptly delete all your data from our records, including any stored photos or personal information.

Please note that while we strive to promptly process data deletion requests, there may be certain legal obligations or technical limitations that prevent us from immediately fulfilling such requests. However, rest assured that we will make every effort to comply with your request within a reasonable timeframe.

By using Pocket Prints and granting user_photos permission, you acknowledge and consent to the practices described in this privacy policy clause regarding data collection, usage, and deletion. If you have any questions or concerns about our privacy policy or data handling practices, please contact us at


    Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

    Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

    How We Disclose Personal Information

    In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

    • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
    • With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
    • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
    • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
    • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.


    User Generated Content

    The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

    We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

    Third Party Websites and Links

    Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

    Children’s Data

    The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

    As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

    Security and Retention of Your Information

    Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

    How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.


    If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

    International Users

    Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

    If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.


    Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 0416 072 167 or email us at or contact us at Australia.